Wednesday, October 28, 2009

Idris Jala’s 5 Principles of Change

By: Miki Saxon

When Idris Jala hired as CEO of a failing state-owned airline he had exactly three and-a-half months operating cash in which to turn it around—no bail out, no other options.

He succeeded well beyond expectations with a combination of laser focus on the P&L statement and his own view of leadership.

Pragmatic CEO in action

“At a board meeting on my first day, I announced our business-turnaround blueprint. I’d never worked a single day at an airline before, but looking at the P&L it didn’t take more than an hour to figure out the solution. If you have to control costs, you just go and cut the costs. If your network’s inefficient, get rid of the routes that are bleeding cash. And if you have a problem with low yield, fix the yield. What else are you going to say?”

What else, indeed? But in an era of exotic plans and visions, focus on something as basic as P&L is as refreshing as it is unusual.

IJ also had an interesting view of leadership.

“If the leader doesn’t believe in the journey, then it cannot begin.”

I find that profound because so often I hear corporate leaders add a multitude of caveats to what they plan; explaining ahead of time all the reasons why success may not happen and if they don’t truly believe why should anyone else?

“The single biggest thing a leader brings to a turnaround is hope.”

Not fear and trepidation, but a real belief that the company can be saved through hard work. One of the ways that IJ accomplished this was through his total transparency.

“Publishing helped us build a winning coalition not only with the government but also with other stakeholders, like the unions, the staff, and the public. Being upfront about the P&L and making it all transparent were very important to bringing the coalition together.”

I know this sounds cynical, but not in my wildest dreams can I picture your typical corporate chieftain doing this. Maybe I’m naive, but this kind of transparency requires the guy-in-charge to open himself to all kinds of input and criticism. The mind boggles at the thought of Robert Nardelli (Chrysler) or Rick Waggoner (GM) doing anything similar.

“But once results begin to appear and new leaders begin to learn, you must be ready to let go and empower them…The corporate graveyard is full of people who thought they were indispensable.”

Jala has a good handle on this powerful leadership attitude that too often does not see the light of day.

IJ's 5 + 1 Embedded Principles of Change

  1. The game of the impossible;
  2. anchoring everything on the P&L;
  3. building a winning coalition;
  4. discipline of action; and
  5. situational leadership.

And the additional one…

“The final principle is a subject people don’t talk about in the corporate world: divine intervention. More than 50 percent of what happens to you in life, and in my case probably more than 60 percent, is outside your control. It is important for everyone in an organization, particularly the top leaders, to understand that. I can’t, for example, control oil prices, SARS, or other things like that.”

Thursday, October 15, 2009

Poor Malaysia: Scandalized Leaders Teach People to be Corrupted Too

Most of our leaders today are not from the best. Those on the top dislike the best to be with them. Both Prophet Muhammad and Confucius had said, “The different between people is the level of knowledge.” But our top leaders dislike more knowledgeable people or people under them better than them in any aspects. Sometimes they look like prefer and uphold knowledge, but in their hearts they dislike people more knowledgeable than them.

Actually most of the leaders are not cunning-sincere and honest as politicians. Most of them only know how to create white lies. Say differently with what they actually doing then. The people of Bagan Penang have been taught to accept a corrupt leader. This corrupt leader was said so popular among the people there. Popular because he could promise anything except the sun and the moon to be delivered to the people there with the strong support of the central top leaders, who practice the targets should be achieved by whatever means. ‘The end justify the means.’

The top Leader said, if PR could accept Zaid, why not to accept Isa the corrupt leader? Childish talk! Really naïve! As we know the top leader is also surrounded with many great scandals that are still unresolved. Zaid found guilty when he was in Ameno where he could not escape from part of the Ameno’s culture. Pakatan Rakyat accepts Zaid just as normal acceptance and not more than that. I don’t think Zaid would accept any offer to contest in any election yet, because he has own huge business to be taken care of. If just of getting a month of allowance as MP or ADUN, for him is nothing! Zaid is not the election’s candidate! He just a member of Keadilan. What naive opine came out from the lackadaisical top leaders? We see nothing special of these high ranking political leaders and his comrades. All of them are polishers to their bosses, ‘Follow the leaders’-their culture.

I remembered when my former boss took MSS said that for those still left, they were not working for the bosses but for the organizations they worked in. The bosses also ‘makan gaji ma”, and be remembered that organizations are not belonged to their fathers or grand or great grand fathers. But we still can see certain bosses behaving like the organizations are belonged to them. They behave very rudely and harshly to people around them. They just do what they like, in their minds go to hell with the employees and the normal customers. These bosses only care customers who are greatly beneficial especially to their personal interest and gains.

To me Ong Tee Keat is still the best leader In MCA compared to the rest. He is a lone ranger who has been trapped by people who claimed as his friends previously. Does MCA to choose Chua Soi Lek? Or Liow Tiong Lai? Or Ong Kar Chuan? To be transparent Ong Tee Keat is facing enemies internally and externally. He is in every second tried to be trapped in many well-planned traps. As example, he accepted an offer in good faith from a “good friend to get a few free travels’ but this good friend has stabbed him at the back by saying Ong has abused his power and done corruption!

Sami Belu already one of the richest men in Malaysia. However, the Indians 75% still poor. If I followed him of having so much money surely I also can safeguard power and increase personal influence. And, today, I will be one of the top leaders in Malaysia, if in favor of corruption and knowledgeable enough how to “taichi’.

We do not know when corruption will disappeared from the three main components parties of BN includes Gerakan. When a society blesses and uphold corruption in whatever meaning, soon or later the society will be in mess and collapsed as what happened in many under developed countries and few developed countries.

Sunday, October 11, 2009

Black Ant Vs Nazihah Alsagoff

BA: Sebagai I ramal Isa menang besar

NA: Ceh macam ahli nujum jer

NA: Ke dah dapat info nih

NA: My brother kat Shah Alam selalu dapat info betul

BA: Ameno dan ahli memang amal dan tegakkan rasuah

NA: Ala memang dah menang

NA: Isa tengah cakap kat TV nih

BA: Maka akan banyak lagilah tanah di NS tergadai dan ladang babi haram bercambah

NA: Kalau dia menang confirm cepat keluar

BA: Mesti undi tentera yang sebanyak 4,000 tu tolong dia

BA: Najis dah ugut tentera dia akan dapat tau siapa undi pembangkang

NA: A’ah sama dengan cikgu

NA: My cousin cikgu tu penakut, dia kata dia orang boleh trace dari serial number ek

NA: Sahler dia pangkah Najis...

NA: Kita orang satu family memang tak pangkah Najis

NA: My brother yang kat Pekan tu terang-terang sokong Pas...walau kejer gomen

NA has signed back in. (11/10/2009 8:18 PM)

BA: Tapi ada manfaatnya BN menang

NA: Apa?

BA: Dalam TV tadi I tengok senyuman sinis Isa sampai ke pipi

NA: A ‘ah

BA: Ini mengesahkan bahawa undi rakyat yang singkat fikiran boleh dibeli

BA: Lagi satu Pas dan Keadilan jangan percaya sangat sekutu mereka yang lain umat tu 100%

NA: Tuler pasal...

BA: Mereka kata sokong PR tapi bila mengundi undi BN

NA: Risau dia orang ni yang keturunannya dulu pernah khianat kepada Sultan Melaka

BA: Dia orang bukan nak tegakkan agama

BA: Sama aja dengan BN tu

BA: BN tak suka orang yang ikut undang-undang

NA: Memanglah ler susah nak rasuah

NA: Saper nak kaya boleh lah

BA: Kita sebagai kakitangan kerajaan yang ikut undang2 dan peraturan tak kan kemana

BA: Sure malam ni Berita TV3 sejam citer fasal rakyat dah terima BN dan Ameno semula

NA: Ala tak heran kat NS

BA: Tapi memang Melaka, NS, Johor dan Pahang majoriti rakyatnya minda mereka masih belum terbuka untuk menolak BN yang rasuah

NA: Tapi kat Pekan, walau menang undi Najis merosot rasanya

BA: "Konsep terima hakikat sapo juo merintah nasib kito samo juo."

BA: Tentera pula diperdaya dengan slogan

BA: Wajib Mentaati Pemerintah!

BA: Maka di undilah BN

NA: Ya lor

NA: Lapor ler

BA: Thaksin Chinawat juga hari tu menang besar jadi PM Thailand secara rasuah dan menipu

NA: Sekarang memang kita hidup dalam dunia yang korup

BA: Akhirnya dia dikejar oleh tentera

BA: Choi Soi Lek sah skandal sex siap dengan video lagi

BA: MCA dan BN masih terimanya

BA: Si Jambang dikatakan bunuh Norita

BA: Jadi wakil Bolehland ke US

NA: Pelik ek...kes-kes ni semua kita tahu tapi kerajaan buat bodoh aja

BA: Khairi J rasuah politik wang masih jadi ketua pemuda ameno

BA: sebab apa tak berubah????

NA: Sebab semua orang nak senang.. Nak kaya

BA: Sebab semua ketua tentera semut kita telah diperbodohkan termasuk pak polisi

NA: Sebab ketua-ketua mereka sudah dapat habuan besar

BA: Sepatutnya tentera boleh tumbangkan kerajaan yang korup seperti Thailand

NA: Dia umpan ikan jaws... Ikan bilis ikut jer

NA: Kalau tak kena makan dengan jaws pulak

NA: Kat Malaysia ni payah nak dapat orang yang berjuang betul-betul kerana agama

NA: Kalau ada confirm dah kena bunuh

BA: ??? Huh,macam Mat T (Dalam hati-Semoga jihadnya diterima Allah swt).

BA: Mahathir dalam blognya ada menulis

NA: Dah lama tak baca blog Che Det

NA: Kejap la I lapor nak makan jap

BA: Isa menang bermakna persepsi rakyat terhadap kerajaan ialah,confirm kerajaan yang ada memang amalkan dan restukan rasuah

BA: I tengok senyum Isa dalam TV3 tadi sinis semacam aja

BA: Sebiji mcm senyuman sekor ba alif ba ya ............

NA: Hahaha

NA: ok

BA: Dalam hatinya berbisik

BA: “Pandir mereka yang sokong aku ni. Aku bapak rasuah pun depa sokong, hahaha.”

BA: MB NS yang ada sekarang mula panas punggunglah

BA: Dengarnya dia bukannya sebulu dengan Isa

BA: Depan aja muka manis

BA: Belakang sama2 akan menikam

BA: Angin-angin ada menyebut MB yang ada pun kaki kroni and rasuah jugak ...........

BA: Nanti mereka akan berebutlah untuk rebut habuan masing-masing

NA: Lantak ler Labu...nak harta bebanyak bukan boleh bawa masuk kubur pun

Saturday, October 10, 2009

Environment and Cleanliness at the Workplace 2009

By: IIUM Student (Interviewed Black Ant)

For information, that every second, somewhere in the world, forests about the size of a football ground are being cleared, posing a grave danger to the survival of mankind.

Q 1: Definition of Environment

Anything around us that we stay and live consist of land, water, air and sunlight. I stress the role of public awareness that could play in weaning man away from this path of destruction.

Trees on land look greener. The water looks clearer if absence of pollution. The air we breathe is clean and healthy. If any of these starts to pollute, our lives are in danger, where our life ages will be shortened. Those are referred to physical or external.

What about mental and emotional? We need peace and not to experience sound pollution that could make us deaf, and inhibit flow of our brilliant ideas. Social interactions, too part of the environment. We must try to get rid or at least reduce the number of social ills among the public members especially to the youth, the nation’s future generation.

Q 2: The Meaning of Cleanliness

Could you please elaborate on the meaning of the term “cleanliness” by referring to examples in the workplace?

Cleanliness means no dirt around. All items are properly placed and managed. Not only to things and other office equipment but also to the people around the work place. The clothes that the staffs are wearing and their habitual must look clean. Personal belongings should not be hanged around, but to put them at place that could not be seen easily by others at least. For concept of cleanliness be practiced, it is the responsibility and awareness of us all. Cleanliness must start from the top. Means from the bosses themselves, then the subordinates would follow. Bosses who emphasized on cleanliness will earn respect from the rest for sure. “Follow by example.”

The cleanliness of our employees' workplace speaks volumes about our firm and how we will be portrayed to our clients. There are many firms that choose to have their employees perform the day-to-day office cleaning tasks causing the employees will get too busy to carry out these small tasks. Hence, the cleaning will become a neglected priority. Actually, it is not consider done at all. Then, there are other employers that do not find it important to have a clean environment at all.

In fact, there is more to janitorial cleaning services than hitting the floor with a mop or simply vacuuming the reception area and dusting around the cubicles. Environmental concerns regarding harmful chemicals and workplace safety have taken commercial cleaning services to a completely new level of cleanliness. By utilizing the most advanced eco-friendly green certified cleaning system and cleaning supplies, we will reduce our employee absenteeism due to air-borne illnesses in the office and poor air quality.

We will keep our property value and extend the life of our assets by properly cleaning our facilities. In addition, our employees' morale will rise because we are showing them that we care of their environment. This will result in increased worker productivity.

We must find a quality office cleaning company from the professionals who offer a full range of solutions, which are based on our company's individual needs. Firms that will handle all our janitorial needs from post construction cleanup to buffing, waxing, and stripping the floors, carpet and rug cleaning and protection, to porter and matron services.

Workplace cleanliness is very important for employee moral. Just like we want our customers to have a good impression of our business we will also want our employees to have the same impression. A dirty and ugly workplace will reduce overall moral and increase turnover of employees.

Q 3: Who are are untidy workers love to throw his/her rubbish anywhere? Why?

To me most of them are smokers and take things easy. Hard to find them who is really preferred clean environment. If have time just seen how a smoker behave during and just after smoking. Usually, they will leave workstation, and go to the pantry or at staircase near the lifts. Then they start to smoke. When the cigarette butt nearly finish they will throw it onto the ground or floor and press it with their shoes. Some time they just leave the butt even still in fire, and normally they will never throw the butt into the proper bins. To me smokers are the polluters and should not be existed around us.

Q 4: When could it happen? What could perhaps be the rationale?

First, it happens when the bosses are not stressing or ignoring the concept of cleanliness. Then to be followed by most of the subordinates. Secondly, related to culture which also not emphasizing on cleanliness. What they prefer is the high performance and higher productivity only. Cleanliness is second or third priority. The rationale should be that cleanliness should be given the prime priority and emphasize and everyone is responsible. Just imagine if all around us are cleaned? We enjoy healthy and safety life, will reduce absenteeism and our life expectant longer. No religion in the world that denying cleanliness is unimportant. To normal and positive attitude persons, to live longer be what they mostly wanted.

Q 5: Why do individuals commit (do) it? Any explanation?

They do that may be due to exposure and home background, influenced by close friends, or of having ignorance attitude. Their mentality is not cared of others much. Even toward their family members. They are not far sighted enough. They just think of short-term pleasure and seldom think long-term or far-forward expectation. They never concern of their faces’ outlooks after every smoking. To them, after smoke, they will feel fresh and more productive to re-start their daily jobs. Most of them also thought anything that happen is due to act of God. They never think of when they are going to get serious sickness or die. Because seldom of them talk about death. But, they will realize that when they encounter the last breaths, which already too late.

Q 6: Could you please suggest specific situations where people might do it? A reason to support the suggestion?

At home, in restaurants, hotels, stalls, bus stations, in the fields, etc. Few will smoke when alone. However, many will start smoking when in front of others, especially if in the same smoker’s group. I still remember, I nearly scuffled with two Chinese men at one food stall. At first I had found a table which quite far from others in order to avoid eating with the smokers. I was wrong then when the two men had seats at the table where I was. In waiting the food being served they started smoking and the smoke heavily surrounded my face, and they simply did not care and aware of that. Suddenly I stood up and scolded them to smoke somewhere else or I left the table. They did not show angry at me, they just calmed like nothing had happened. Harshly, I left to another table. Hence, we could assume that the smokers are inhuman to other people’s feelings.

Q 7: How would a person or more than one person make the act happen? Appreciate if you would elaborate?

When they are alone. May be when they in gathering of many people coming. Let us assume that you have a dirty work area like that typically found in garages and warehouses. The floors are dark, full of dirt, the bathrooms have graffiti, the garbage cans are overflowing and the office has oil all over it. Your workers see this dirt and think to themselves "what a junk yard" and will perpetuate the problem by not taking care of their work. In other words they will continue to throw their stuff around because it is useless to be the only one taking care of the property.

Q 8: Counter strategy - Do you think the existing system or procedure within the organization has been able to discourage staff from committing similar (unethical, undesirable) act(s)? In what way?

Let me give you an example of a company that cared little of the condition of their building and the environment where their workers engaged in their assignments. Even though they paid slightly above market wages they continued to have recruitment problems. Injuries were higher than the standard due to oil being all over the floors and equipment thrown haphazardly around.

The cost of putting equipment and tools in their proper places, finding appropriate storage areas, and doing a little housecleaning has a reciprocal effect on other aspects of your business. A clean business can reduce injuries, help maintain morale, reduce turnover, decrease the long-term cost of building maintenance, give a positive impression to other businesses, and help in recruiting /maintaining the most qualified employees.

It should also be understood that when appropriate maintenance and upkeep is done on the building when they are needed the organization can save money in the long run. Neglecting the necessary maintenance and the protective qualities of a fresh coat of paint can cause major water and structural damage later on. You wouldn't think of not doing maintenance on your equipment would you?

With the daily, scary news about H1N1 flu and other strains of disease descending upon the world, people are beginning to think and talk about what measures they can use to prevent sickness from spreading.

The fear of a pandemic can be even greater in schools and office settings than in the home, because of the sheer number of individuals who come into contact with one another on a daily basis. This is especially true because, in general, so much of each day is spent away from home.

A healthy workplace not only will reduce the likelihood of illness but also raise morale and performance, impacting the bottom line. To attain a cleaner work environment, start where you spend the most time — in your workspace.

EXTRACT

What you can do

To stay well in the workplace, practice good health habits, and follow your instincts; if you feel ill, stay home. Taking care of yourself impacts everyone else in your life.

Many companies are very strict when it comes to cleanliness in workplaces. The main reason behind this policy is that clutter is terrible. Further, it also decreases output and effectiveness. It is therefore important to clean up after working just the same as what a person does in his daily activities.

Business firms in Japan created a production principle, which is called "5S". Each of these has a corresponding Japanese concept that pertains to the methodology of both cleaning and business. The principles behind 5S is all about avoiding misuse, hastening the regular functions, and upgrading the value of the business environment. As a person working in an office, the philosophy behind 5S can be quite useful on a regular basis.

What is 5S?

Seiri or Sorting

To start sorting, a person must check everything on his desk and file cabinets. He must sort through his files may it be on paper or on computer. He can then separate the important from the not so important. If he needs the items, he can keep them in his desk. If not, he must discard them or store them somewhere else. The idea is to reduce the items in the person’s desk to be able to lessen the time looking for pencils or files.

Seiton or Set in Order

This indicates that every files and items have their right place and are categorized. This can be done regularly after a day’s work. Are the pencils in the pencil cases? Are the files and notes in their proper order and place? Making a habit of setting everything in order can become addictive because a person will discover the pleasure of finding every item so easily.

Seiso or Sweeping

This means cleaning up after every mess. A person uses a clean and tidy desk in the morning and leaves it the same way as it was before he goes home. This is not just doing it due to feelings of consideration for others. It is also for practicality’s sake. Knowing exactly where the files are improves productivity and speeds up work.

Seiketsu or Standardizing

Standardization means that a person is using a system that the others commonly used. It is based on a uniform manual on company activities and work environment tidiness. A person should know exactly what his role for a specific activity is when the firm hands out jobs for sorting and cleaning.

Shitsuke or Sustaining

Cleaning is not just an activity for a day. It needs to be a continuous process. Once a person has started with his 5S, he needs to sustain this or else he will start all over again. Although 5S seems to be simple, it demands a lot of devotion and obligation to be effectively implemented. With 5S, working in the office can become a great time.

Removing Old Blood Stains

1. Soak the stained garment in a pail of cold water for several hours or overnight. This will help loosen and dissolve the old blood stain.

2. Run the stained cloth in your usual water wash using pure soap flakes or a mild detergent.

3. If there are still remaining stains, use the mixture of one tablespoon of meat tenderizer and two tablespoons of cold water. This mixture will result to a paste.

4. Spread this paste mixture on the old blood stain and scrub it with your fingers.

5. Keep it there for 30 minutes or an hour.

6. Remove the excess mixture with cold water and rinse well.

Whatever kind of blood stain your cloths have, there is always a recommended solution for that. Try any of these and if none works, better call a professional cleaner to do the job.

Friday, October 9, 2009

Malaysian Case Study: As Tough As the Mountains – Forward and Fast Banking

By: Black Ant

In Oct 1999 re-born a bank named ‘BBB’. Immediately on the 1st of that October all signage were up at all its premises and branches. An obvious and splendid success regarded to some observers. The signage brought a logo showing two parallel mountains in burgundy background.

According to the bank’s spokesman, the new bank was regarded tough and strong as the mountains’ ranges. To paint the signage needed special paint that not easily could be found at the hardware shop. The special paint needed quite expensive mixtures of several paints. Wow, how special was the paint compared to other local banks that used simple and inexpensive paints.

Several seminars had been conducted by its Communication Department to the staff how the logo and signage were made, also the measurements that should be strictly adhered to. As predicted by many staff and external observers, this bank was able to survive for only five years. Why collapse and swallowed?

There was a lot of unfairness inside the new entity. Cronyism, favoritism, and polishing the bosses were obvious and rampant. Many analysts and observers said, the merger of the previous two banks, that were x-voc and x-vvmv were done to kill certain factions in x-vvmv and to survive the other factions and opportunists at the x-voc.

Because x-vvmb performance was better, hence in order to make x-voc to perform. The later had to take over x-vvmb. At that time x-vvmv had nearly to touch profit of RM1 billion, which one US dollar was equivalent RM2.50 at that time. Suddenly three months after that it was declared that x-vvmv was making losses of RM1.5 billion (?). The question was, who were the hidden hands did that to happen?

The employees of the x-vvmv were unfairly treated then. Many of them who really professionally qualified and skilful were forced to retire early with fairly compensation. If they did not accept the offer to retire early, they then would be treated mercilessly and disgracefully.

The new management would never accept mistakes. Several projects revamped by the competitors’ bank, i.e. MMM previously, the new bank tried to implement. BBB never believed in history. BBB used concepts of hubs and spokes, that courses overlapping and unnecessary jobs entrusted.

And in midst of May 2005, BBB Bank was taken over by its subsidiary CCC Investment Bank. History repeats itself. Prior to that many people opined that when x-voc takeover x-vvmb as “Naga ditelan oleh ular lidi.” So, when this subsidiary taken over BBB, many could say that an elephant been swallowed by a black ant! Yeah, in Malaysia everything is possible, “Malaysia Boleh.” Again, history repeat itself, the whole former employees of BBB Bank were mostly professional and had many brilliant ideas were treated unfairly again especially the x-vvmb.

Then emerge a now bank named CCC Bank. Everything done followed the Blue Ocean Strategy. In the Blue Ocean Strategy, where they are yet competitors in contrast to the Read Ocean Strategy! A strategy that now already obsolete and outdated because does not base on realities of the normal human environment requirements. CCC is treating their staff like slaves. As long as you are productive, CCC will take care of them. Concepts of appreciation and sincere social obligation are not in their dictionary. They only listen on constructive comments and ideas, sorry to unconstructive one (according to their thinking and not the reality).

This new bank never believe in academic or professional qualifications and seniority unless for special agendas. The bosses always say these higher academic and professionals not necessarily know how to do the work or what the new bank was expected from them. They say this because they do not have those capacities and really naive! The Black Ant agreed to certain exclusive scenario only. If the bank felt that, what about those who do not posses, do they will perform better? For example, which faction to perform better if counted in ratio? Surely out of ten of academic and professionally qualified staff, 7 will be productive and perform better! Out of 10 staff who do not have such qualifications, may be 3 out of 10 will be productive and perform, but much of using their physical instead of their mental capabilities!

Undoubtedly, the answer is to have qualified and professional staffs are better if to stay forever as forward banking and universal bank. The bank further felt that, if seniority and qualification taken into accounts, if the staff refuse to work restlessly, he is a burden to the bank and considered unproductive.

The motto is forward, everything forward and fast! How long this can be lasted? More and more of its employees are no more stable physically and mentally. They could not fight openly or indirectly even through the union scaring of losing their jobs, cold storage, and humiliated. If they alone to survive is okay, but they have to think of their children well-being and future. The new bank does not care all that; only think of profits and amount of sales, less caring welfare of the staff especially in the bottom level and on the recoveries. Seem like money is the power of can getting everything. That money is the power that will justify any desires.

Arrogant and selfish cultures are being inculcated. Everything is haywire now. Last year when the share CCC Bank priced around RM6.00+++, the Bank able to give a month bonus to staff to celebrating Hariraya Aidilfitri. This year, at priced of over RM11, the bank could not afford that any more. Why??? Is the share price being manipulated by the powerful hidden hands? Or the performance just based on papers? Today the prices reach RM12.34 sen is fundamentally bubbles? As happened to MMM Bank, from share price of RM14.00+++, suddenly down to RM3.00+++. This might happen to CCC Bank at any time. Again who suffers most? Surely the staff, the public would re-confuse! If that to happen, the top management would migrate elsewhere and still could live lavishly. Outside CCC practices the Blue Ocean Strategy, internally to staff CCC uses the Red Ocean Strategy, where the victims would be the staff themselves!

Tuesday, October 6, 2009

Handphones Sellers in Complex Pertama Kuala Lumpur & Shopping Experience on the Petaling Street

Today, handphones sellers are mushrooming around and in Complex Pertama. Most of the handphones sold are considered as ‘underwater’. Just try to buy one, and the sellers will attend to you at first enthusiastically. Once they got your money, they would not looking at your face any more. Or once you are not intended to buy one at instant they will offer you discount after discount, and that could reach up to 50% discount. If you are still refused they will start to scold and disgrace you unnecessarily of not buying any. Do they think our monies are theirs? So easy for them to get our monies? And the monies are so easy to get away from our pockets?

If not to be cheated, please avoid buying handphones from the complex. Still they are good sellers around but about 5% only can be trusted by the customers, and hard to identify them actually. The greedy and immoral sellers will use every tactics and lip service prior buying any handphone from them. If problem arose later, they will not entertain you appropriately anymore. They only will focus to new customers as their next victims. Most of them do not bother of good customer relationship. They do not care about good service after sales. They only think for short term gain and not for long term customer service and relationship.

Last Thursday (01.10.2009), my friend Alex, a lawyer had his handphone battery bars problem. He brought the handphone to one of the repair shops there. Without checking the hand phone, the seller cum technician said the handphone had problem with the battery. Alex told him, he had used the similar battery previously but could last for about 4 years although the battery experienced body expansion. The then battery just had been replaced by original new for about 5 months! The technician suggested to buy the new battery for Alex to try for 3 days. If same problem re-occurred, the technician verbally said the battery could be returned with the money to be refunded.

Yeah, Alex could accept that but he already knew what would happen after the 3 days trial period. The battery normally would not turn bad within three days. It would problem when the guarantee just expired! Or Alex would be scolded of returning the battery if the problem still persists. The battery is not cheap, it cost about RM100.00. Every 5 months to change for RM100.00? Alex told his disappointment with the seller because the explanation given not so much convincing him. The seller then got angry and started to utter harsh words towards Alex where people nearby could hear.

Selfishly, the seller then yelled that he was only entertained business deals. Personal deals such as simple free advice or simple checking would not be much entertained. Alex further advised him, he should polite and patient with customers like him. If the technician was humble and treat the customers politely, he would get more customers through word of mouth. The seller did not care that. What his concerned was money and what the customers could give in return - again money. “No money, no talk.”

This scenario also could be experienced on the Petaling Street. Why certain Malaysian sellers, especially the Chinese behave like gangsters? If we do not buy, they will do unexpected thing to the customers. Sometime to get something that we want, they demand the money first then only the things purchased would be handed or delivered without the customer having the right to check first.

Few years back majority school dropouts were the Malays. Today, even the non-Malays, especially the Chinese youth, their numbers of dropouts are increased. And if they become traders or sellers, they are becoming harsh and rude sellers. Alex have visited many shopping complexes around Kuala Lumpur, such as the Mall, Mid Valley, Plaza Imbi, Berjaya Times Square, Ampang Park, and Plaza Sentral where he had experienced the same. Chinese sellers mostly are not helpful to the buyers. Their languages also rudest. Why do these trends increase? Because the present generations whether the Malays, the Chinese, or the Indians in Malaysia have been taught that ways? Too materialistic as what mostly the leaders do. They follow those leaders!

Pemidato atau Pelakon Terbaik?

Sejak jadi PM, beliau yang dulunya pendiam,kini kalau bercakap bukan main bergaya lagi. Angkat tangan atas dan bawah. Bertempik sana bertempik sini. Persis penjual ubat kaki lima amatur di Chow Kit. Tapi gayanya kena atau tidak, pendengar sendiri boleh nilaikan. Ada isi atau hanya omong kosong sebagai halua telinga para pendengar semata-mata.

Maka dikuti pula oleh Zahid, Shafie, dan Mohd Isa. Rasa-rasa nak ketawa pun ada, marah pun ada bila tengok gaya dia orang berpidato apa lagi bila berhujah. Tapi satu pun tiada yang natural. Apatah lagi bila tengok Dr Zambri dari Perak bercakap, langsung tiada daya penarik. Kalaulah dilangsungkan pilihanraya yang adil dan telus, mereka ini semua pasti akan kalah.

Untuk menjadi pemidato terbaik dan berkesan selain bakat kita kena hadiri 'training public speaking' terlebih dahulu seperti di Pusat Kemahiran Berbahasa UiTM atau UIAM. Kemudian praktikkan. Insyaallah akan menjadi seorang pemidato terbaik. Tidaklah hanya dengan melaungkan suara yang kuat saja yang entah apa-apa biji buah dan manfaatnyanya.

Namun ada pemidato semulajadi yang memang tidak boleh dipertikaikan kredibiliti dan karismanya seperti Allahyarham Bung Karno, Martin Lurther King, dan Margaret Thacher. Setakat tiru-tiru tokoh lain tatkala berpidato akan kurang menjadi seperti yang dilakonkan oleh orang-orang yang disebutkan dalam perenggan kedua tadi.

Pernah diceritakan oleh Prof Hamka. Pada satu masa terdapat seorang pemidato yang berucap berapi-api dengan memek muka sedih bila memperihalkan kisah sedih. Maka adalah seorang budak yang mendengar pidato dihadapannya tiba-tiba menangis agak kuat dengan sedu sedannya sekali. Pemidato itupun begitu berbangga sekali iaitu terdetik didalam hatinya betapa berkesannya pidato beliau kepada hadirin dan budak itu.

Maka budak itu ditanya oleh Prof Hamka, "kenapa kamu menangis, wahai budak? Adakah begitu berkesan sekali ucapan pemidato itu kepada dirimu?"

Setelah menghabiskan sedu sedannya, budak itu menjawab, "mamak, saya menangis bukan kerana isi pidatonya, tapi saya menangis tatkala melihat janggut pemidato itu sering tak tumpah macam janggut arwah datuk saya yang baru saja meninggal dunia!"

Kita harap pemidato yang meniru-niru karektor orang lain atau tiada berbakat harap jangan cepat 'perasan'. Bagaimana pun, Insyaallah kalau kita berpidato kerana Allah dan ikhlas sesama manusia, mesej dan matlamat kita akan sampai dan tercapai. Apa lagi dalam satu-satu pilihanraya dalam negara.